Town Village Sterling Heights Reviews
What’s the day-to-day lifestyle really like? How is the food? Will my loved one feel at home and get the care they need?
Hear directly from residents and their families through personal reviews. We’re grateful for everyone who takes the time to share their thoughts.
Reviews
My mom has been at Town Village with her friend since March of 2026. She loves it there. Making so many new friends and at 96 you don't have a lot of the old friends left. Lots of activities to keep you busy along with exercise classes and a pool too.
It was very nice I’m considering it for my brother he has the on set of dementia. I liked it because he can move into the memory care unit as he progresses without changing facilities. It was very clean, well organized and the people there seemed very friendly.
I felt it was important that she feel comfortable with whatever we chose. She ended up liking the staff at Town Village over all the rest. It wasn't a brand new place. It was comfortable, the staff were friendly. They all made eye contact and had good answers for all my questions and concerns. We met some of the residents and they all were very nice. Since then, my sister seems very happy there. She has had a couple hiccups due to her behavior which is part of her dementia. I wish they handled those situations better, but honestly I'm not sure they can handle it any differently. Regardless, the place seems clean, the food is good, the apartment is very nice size. I haven't been there since my sister moved in as I live in California and have had my own health issues, but my nephew and niece see her daily and they seem happy with her place. I will be visiting in October for the first time and can provide more information at that time.
Very pleased with the level of service, the amenities, the cleanliness, and the care provided by Town Village for my parents.
I’ve been there twice and found Town Village to be an open and airy place with lovely trees and flowers outside. Nice rockers outside for a person to relax. Very calming and clean. I do intend on moving there once my details are taken care of. Many interests, and pets are welcome.
The Manager Sheri, staff Peggy and Paris and all are absolutely wonderful! They were very good to my father during his stay and I very much appreciate them! ❤️ Also, thank you Tina from the cafeteria. The place is very nice and all are very caring. And I forgot to mention James (maintenance), he was absolutely awesome!!!
1. Residents were welcoming & spoke highly of their time living there & most I met had been there for many years. 2. Ability to "age in place" in the same apartment/wing whether independent or assisted (doesn't have to relocate unless actual memory care is necessary. 3. Indoor pool
My name is Theresa Kamensky. I have lived at Town Village of Sterling Heights for almost two years. It is my pleasure to write a review of my experiences here. It is challenging to focus on only one aspect of life from the outstanding menu, served by kind, diligent servers, to the hardworking maintenance staff, to the extensive activity program, called Life Enrichment, that provides stimulation to both the mind and body. Our Secretarial staff is the glue that maintains order with about 250 residents. The Motto",It is like home, t IS home. truly reflects life here.
From the moment my mom selected Town Village of Sterling Heights, I new it was a place where both comfort and independence thrived. The atmosphere is warm and welcoming, with a strong sense of community that makes every resident feel valued and supported. The staff is exceptional - always friendly, compassionate, and attentive to the needs of the residents. They go above and beyond to ensure that everyone feels at home, while also respecting the independence that makes this community so special. Whether it''s the daily activities, personalized care, or just a friendly chat, they take the time to connect with each individual. Most importantly is that the facility is kept extremely clean and the food delicious! For anyone considering senior independent living, please consider Town Village of Sterling Heights. Kristina Thomas on behalf of resident Kathleen Lemanski
What we like the most about the community is just the overall atmosphere of your facility. The staff and fellow residents are just all so nice and welcoming. I feel fortunate that my sister is living in a safe and friendly place that she calls home!
Family Member of Resident We moved my mom into Town Village December 2022.We looked at other places, but this one was perfect for her. The size of her apartment, the beautiful dining area with an excellent menu., lots of activities, and a really great staff. She was really nervous about moving in. She didn’t think she would make any friends. She was there one month and everybody knew her by name.! Our family is so happy we found a place like this for her. I would give Town Village five stars.!
What can I say about my Town Village experience? I have found that the on site management team tries to make life here as pleasant as possible. They listen to complaints and suggestions and make changes where possible. They are limited by outside management rules and or financial considerations. On the plus side they offer transportation every day except Saturday. On Sundays they have transportation to three different churches even though there might be just one person attending a particular church. There is entertainment but most isn't to my liking, or I've heard them over and over. There are many activities offered. Life here has changed since I came in [date removed] as we have more and more residents who really don't meet the definition of what I would call "independent living". That isn't just residents aging in place, but new residents are coming in already in a definite state of severe decline. I enjoy the pool exercise class and came to Town Village primarily because of the pool.
I recently toured here for my grandma and it was an excellent experience. The lead of sales, Lynn, is amazing. She is very passionate about the community, patient, and kind. Highly recommend checking this community out!
I am very happy here. Everyone, employees and residence are all very friendly and helpful. The food is good and plentiful.
Julie was amazing and very patient as she showed us a number of apartments and made sure all are questions were answered. Even though she had another appointment after us she did not rush us along in any way. She even provided a wheelchair for my sister. Very kind and thoughtful. I love all the amenities that are offered. We stayed for dinner and the food was excellent. Saw no negatives and am looking forward to becoming a permanent resident.
My father (Jim McMahon) has been living at Town Village since February and it has been terrific for him. After living with my sister for 14 months it was time he got back to being social again. Now he plays cards several times a week and has entertainment activities several times a week. We're so glad my sister found this facility. It's been a very positive experience. Thank you Mark McMahon
This has been an excellent community for my Mom. The staff is caring and attentive, there are many amenities and activities, and the living space is clean and updated.
If your elderly loved one, or you, for that matter, is able to get around and do for themselves, but it's no longer safe at home, or you're weary of taking care of a house and cooking every night, this might be the very best independent living place in Southeast Michigan. It's certainly one to consider. There are lots of activities: exercise classes in the workout room, aqua classes in the pool (say what?! a pool?), tours and lunches, shopping trips, buses to three different churches on Sunday mornings, a Bible study once a week, Euchre games, Bingo, brain games, WII bowling, crafts. Let's move on to the dining room. This is where my mother found her greatest pleasure, sitting with other people and socializing for sometimes several hours. The dining room is open from 7 am to 7 pm except for a half-hour before lunch and a half-hour before supper. The food is excellent. My favorites were the salmon cakes and the parmesan-crusted chicken. My husband says they have the best liver and onions in the area, and he loved the burgundy mushrooms. There are two coffee stations where you can get coffee throughout the day. There's a fruit stand where you can get bananas, oranges, apples, and grapefruit any hour of the day. There's a library with computers, a craft/games room with a sewing machine you can use, and a luxurious auditorium/theater room where movies play every evening. There are frequent music presentations appropriate for a mature crowd. My husband and I plan to move here when we're ready to sell our house, assuming all goes as hoped.
What a clean and friendly facility that offers something for everyone looking for assisted living. My parents were relocated from their apartment and have meals prepared, unit cleaned and laundry done. Also transportation is provided to medical apts and to local stores for shopping . The convenience of dental and medical care on site is fantastic. There is even a salon for hair and nails as well as pool and movie theater. What a clean and safe home for my parents .
Great facility - food is good. Don't wait too long to move in - in order to take advantage of the activities
The rooms are nice for the money and they have lots of activities from which to choose. Also the food choices are nice and staff is always available if needed. I would also say that they are very efficient
As to value for the money, it's expensive. It's not out of line for what this kind of care costs, and I feel like we are getting our moneys worth. We are in the Gem, the memory care unit. I like that the staff are employees of the Gem, and not contractors. Everyone seems to be on the same team, and they have hustle. Because there are only 32 residents, the staff really get to know each person and what they like and what they need.
It's only been 3 weeks but Papa is adjusting and feeling good about the transition. He's been to several social events and is getting comfortable with the facility. The staff is really nice and helpful. The entire family is feeling really good about this decision.
This facility is very large so being mobile guarantees that their family member will be able to take advantage of everything the facility offers. We chose this location for convenience to hospitals and doctors. We know that mom may need the memory care eventually and being in one location is best for her!
What I like the most about Town Village is the friendly helpful staff, as well as the residents also. It is clean, with very good food. I would recommend this community to other families based on the experience I have had so far
wonderful place to stay very nice one bedroom apartment with kitchen and bath and a dining room for 3 meals a day and pool hot tub and an exercise room plus many activities available all day long and a nice snack bar for quick bites like soup and snacks and coffee. They also have a nice fruit bar with resh fruit all day long. Everyone is very friendly and easy to talk to and go out of their way to make you feel at home. The residents are friendly, but most are in wheelchairs and walkers, so it is an older crowd but still lots of fun. Everything is included in the rent so nothing to worry about just sit back and enjoy everything.
The Gem memory care took care of my mother from January through August. She passed in September. She was well cared for during her stay. Communication was good and timely. It's a very nice place, staffed by caring individuals.
I have nothing bad to say about the place. Everything's been great. I'm very happy here. I think it's a good value for what I'm paying. Everyone on the staff has been nothing but helpful. They always seem to go to the extra mile. I have a one and a half bathroom apartment, which is larger than I thought I would get for the money I'm paying.
Town Village is a very nice place, clean, friendly and good people. Have had a few issues with the prescriptions, but I would put the blame on the pharmacy It is a very clean facility. Staff even with some turnover is very good. Kitchen crew is great and most nursing staff, is very good. A little short staffed at times. We've had a few issues with someone coming to help mother with showering, but other than that, very good. Food is very good. Sometimes needs a little more seasoning, but understandable due to clients. Good range of selections and additional food available in Bistro My There are a lot of activities available to do. So far very reasonably priced for the care given.
Everyone was extremely helpful from the moment we walked in. There are lots of great activities offered for the residents. The apartments are very nice. I absolutely recommend Town Village Sterling Heights to others looking.
Very nice and yes I would refer.
I would say 5's across the board. Unfortunately, dad has passed away and mom's dementia, combined with some significant medical issues which occurred as a result of surgery, made her ineligible for the Gem Memory Care option and we had to find another place for her to live. At Town Village, the building staff, as well as the contracted medical and support services staff are very friendly and helpful. There are lots of options for social activities during the day and entertainment in the evenings. The food is outstanding. In addition to the restaurant there is the Bistro, where residents can grab an alternative light lunch or snack. There is also a swimming pool and hot tub available to residents or even the grandkids, with supervision! Small pets are also welcome.
We are so grateful that we found such a wonderful place for Mom to live. From the caring associates to the well prepared, tasty food, Mom tells her family and friends that she couldn’t be in a better community! Thank you Town Village.
I had a friend living at Town Village and that was why I chose to come and live here. A place for mom really didn’t get me in here. Either way town village is very pleasant and I am finding it a good decision. Big adjustment but I do think it will all work out as the days go by.
Town Village is an incredible Community. We've had incredible experiences over the years with Sheri, Lynn, previously Grace, Julie and others. It's a pleasure to work along side of you for the greater good. Folks, this is a wonderful Senior Community to consider when continuing on in your aging Journey! Way to Go Town Team!!
Most of the staff at Town Village Sterling Heights are friendly - however turnover is high and consistency should be better. Housekeeping is good and fairly reliable. Meals are good and variety is good, too. Service in the restaurant should be better. Rent went up $300 or 10% this year - unsure how long we'll be able to stay if these rate hikes continue.
The staff are great to ALL the residents seem to really enjoy all the activities. The staff that do stay (there's a huge turn around) are TRULY amazing. The activities they do are excellent- and the outings they go on, and people they bring in.
My mom just moved into this facility a few days ago, and so far the experience has been wonderful. Apartment is spacious and pretty, staff and residents have been very friendly and helpful and we are very pleased with the amenities. From the time that we started talking to Christina about my mom’s unique needs with regard to a senior community, through move in, it has been a very positive experience so far! Jason even came to the apartment the first evening to fix something so that there was no inconvenience for my mom. Looking forward to seeing my mom make new friends and take advantage of all there is to offer.
I have been at Town Village for about 10 months now and you couldn't get me to leave. I'm kind of a shy person when I don't know someone but that didn't last long. The residents are all so friendly and accepting. The food is quite tasty, and there is entertainment at least twice a month. Then there's the craft room, lots of activity going on in there. The staff is very helpful and will do anything they can for you or help you get help. I was afraid I was going to be treated like a child, and it's not like that at all. Anyone could be happy to live here!!
Very nice facility with a great staff that makes their residents feel at home. My only complaint is that their on-site care company is not very quick to respond to my mom when she presses her life alert to be escorted to meals or when she needs assistance. We have not had any major issues yet, but it doesn't seem to be staffed very well. They do have activities for the residents to participate in if they wish. My mom is liking the food too although complains that service is slow due to lack of servers during the breakfast & lunch.
The patient services contractor, AdvisaCare, is not very good. Everything else is okay. Overall I would recommend the facility, as long as additional services are not needed.
5 rating for all; amazing location I loved it that the staff knew all the names of the residents and all staff say hello in the hallways. And the food is really good! The variety that they offer is impressive.
Really nice, good food, staff freindly and overall highly recommend. We picked this community, because of the overall price, cleanliness the person who met with us and gave us the tour.