Heritage Oaks of Englewood Reviews
What’s the day-to-day lifestyle really like? How is the food? Will my loved one feel at home and get the care they need?
Hear directly from residents and their families through personal reviews. We’re grateful for everyone who takes the time to share their thoughts.
Reviews
We brought Mom to Heritage Oaks after checking out all the many assistant living , memory care homes in Port Charlotte and Venice. Heritage Oaks checked all the boxes! The staff and nurses and professionals , that work there are amazing! I feel like Mom is well cared for and looked after, at all times. The activities stimulate her and keep her happy. Heritage Oaks has managed to offer a productive schedule and programs that fit each residents needs ! I enjoy the activities myself, that also helps me spend time , enjoying activities with my Mom.
My parents moved into assisted living at Heritage Oaks in late 2021 and then into the memory care unit at Heritage Oaks. My dad passed away in December 2024 and my mom still resides in memory care. My family has been very pleased with the care received by my parents from the Heritage Oaks staff. The staff is very knowledgeable and compassionate. It comforts us to know that our mom is in a safe environment and being cared for by such skilled and nice people.
Moved my Mom here just a month ago! I already see a great change in her . She seems happier and more alert. So many activities going on everyday! Mom gets much more stimulation of mind. Really a great place.
My dad is in memory care at Heritage Oaks and we are very happy with the level of care he is receiving. My husband and I are both from the medical field and we appreciate their attentiveness to medical issues. My dad is always engaged in the activities and the staff is awesome. He is much happier here than in 2 other facilities we have tried. Deana and her staff have a wonderful environment for memory care patients and we highly recommend Heritage Oaks, Englewood Memory Care.
If I could give this facility higher than 5 stars I would do so. The facility is beautiful, well kept and clean. The staff are OUTSTANDING for my Father who is in the memory care unit. There is usually a waiting list so IF you find an opening, GRAB IT! I can honestly say the staff treat their residents like beloved family members. The communication is excellent as well as the care. I moved my Father into a different memory care facility that was less expensive, but after 3 hospital stays and 1 visit to a rehabilitation center we found an opening at Heritage Oaks and he is thriving for the first time in many months. I just can not speak highly enough of Deena and all the staff at Heritage Oaks.
Heritage Oaks of Englewood was the second assisted living facility my father lived in, but it was always his first choice because it was so much closer to his wife and his church. He started out in the assisted living section and was always talking about the staff, the people he'd share his meals with, the great food, etc. His room was a small efficiency apartment and was nicer than my first apartment ever was. Eventually he was moved into Memory Care, and, if anyone ever complains about the care from Deana and her team, I'll gladly step in and call that person a liar. While my father had good days and bad, he loved the memory care staff (especially Deana, who he called his "boss" and who he introduced me to as his "daughter"), the nurses and social workers from Hospice who were there when he needed them, and I was amazed to hear how many of the staff loved him back and were heartbroken by his loss. They treated him like a king, kept me constantly in the loop about his care, and let him call me whenever he asked. Sure, things get busy with so many people living in one unit but he was always clean and ready for doctor's appointments, always fed (he loved it when he got a glass of wine or a second dessert), and always telling the social workers that he had nothing to complain about. Moving him into Heritage Oaks when the opportunity presented itself was the best decision I ever made, and, once he was there, he'd even joke that the "other place" was like prison compared to Heritage Oaks. I can't thank Sue, Deana, and all the excellent staff I've interacted with, even though I'm more than a thousand miles away. There aren't enough stars on a Google review to express my appreciation.
ALL STAFF in both Memory Care & Assisted Living are EXCELLENT. VERY CARING & PROFESSIONAL. Facility is WELL MAINTANED. Would HIGHLY RECOMMEND placing your Family member's at Heritage Oak's of Englewood.
We are really excited to be planning a move for my here to Heritage Oaks. It meets all the requirements Mom need in her life . People seem very friendly and helpful in the tour. We are trying to move her cross country. She is 97 and this will be dfifficult. This is going to be a challenge .
They have very fair rates! Their entire building is really clean, and also up to date. There are things for the residents to do there and outside of the facility available by van. All staff are friendly. My dad really likes the food, and he likes having choices at every meal! There are always medical staff available.
Heritage Oaks is a 5, they were wonderful to my father. The staff is wonderful and the facility is always very clean.
Nice accommodations, good food GREAT staff!
We made the decision to move to Heritage Oaks in July of 2025. It has been one of the best decisions we made. My husband passed in December of 2025 and the staff (everyone) has been awesome. There are many activities that one can participate in, along with a party each Wednesday and Friday afternoon from 3-5.
The support at Heritage Oaks is amazing. The executives here as well as all the staff from the exceptional receptionists, aides, nurses, to those who do the cleaning and maintenance are all kind, caring individuals who greet you as part of the community and give freely of their time to assist you in whatever way they can. My mom began her journey here in assisted living and now resides in the Memory Care Unit. Mom adjusted very quickly to this Unit as the smaller environment has helped her feel more secure and the increase in assistance with daily tasks such as dressing, bathing and toileting from staff are a huge help. Deana Hager is the Director of the Memory Care Unit where Mom currently resides. It was a tough decision to put my mom there and Deana has been a huge help with the transition. She and all the staff there have have been a great support to my mom as well as to myself and family. Her door is usually open and despite all the paperwork she is busy with she is kind about interruptions and has a welcome attitude especially with the residents. She has a genuine relationship with residents, their families and the staff here. She doesn’t just sit at her desk she actively gets to know the residents and I have frequently had the privilege to see her help residents with extreme difficulties to eat. Most days they have planned activities for those that can/ want to participate each week and the residents are kept socially gathered during the day in the main area so they aren’t alone in their rooms. Nurses and aides are readily prepared to assist with medications, mealtime and toileting needs. The staff often goes above and beyond -Mom really enjoys getting her nails done frequently and making crafts/painting and loves the seated exercises as well as the many sing alongs. They do their utmost to frequently have enjoyable live entertainment and try to be creative and fun. Families are always reminded they are welcome to participate with the residents. There is a wonderful hair salon just outside the memory care doors, a terrific pt/ot team to assist residents with insight into how to manage their physical limitations in order to retain a sense of independence as their bodies slow down and taking personal care of themselves becomes increasingly difficult. Above all I am most grateful for Deana for her willing attention and personal approach, accessibility, insightful guidance and grit dealing with it all. I am happy I chose Heritage Oaks for my Mom. It is truly a wonderful, caring place for Mom to call home.
We moved my mom into Heritage Oaks on approximately December 15th. It has been a wonderful experience during a time of transition for our family. Deena and all of the staff make every day a special day for not only the residents but for their families. I truly feel like it is an extension of our family. My gratitude is beyond words; you have truly touched our hearts.
Heritage Oaks of Englewood is the perfect place for our mother. She is well cared for, always clean and certainly seems happy. Our father passed away shortly after he placed her there. The staff has been so kind to our family as we navigated through this horrible time. They send pictures and are available whenever we have questions. Deanna and her staff genuinely love the residents. They are all called by their name, and they are very engaging with the residents. Placing a loved one in a memory care facility is never an easy decision, Deanna made this time very comforting for our father. He was at peace knowing his wife of 62 years will be well taken care of. That kind of comfort will never be forgotten. Thank you to all of the staff.
Heritage Oaks provided exceptional care and compassion for my mom. From the moment she arrived, the staff treated her with genuine kindness and respect. They were attentive not only to her medical needs but also to her comfort and dignity. During her final days, their compassion and sensitivity made all the difference — for her and for our family. Every nurse, aide, and staff member showed such warmth and professionalism, helping to create a peaceful, caring environment. I will always be grateful for the gentle, respectful way they helped us through such a difficult time.
Our family has been truly grateful for the outstanding care my mother receives at Heritage Oaks. From the top administrators to every member of the staff, the professionalism, compassion, and dedication shown each day are remarkable. The caregivers treat residents with genuine kindness and respect, ensuring not only their safety but also their dignity and emotional well-being. The leadership team is highly responsive and proactive -they take the time to listen, communicate clearly, and always follow through. On the rare occasions when concerns have come up, they've been handled quickly, thoughtfully, and with successful resolutions that reflect Heritage Oaks' deep commitment to excellence. It's clear that everyone at Heritage Oaks truly cares about the residents and works together to create a warm, supportive, and family-like environment. Seeing my mother comfortable, engaged, and well cared for gives us such peace of mind. We are deeply appreciative of the entire Heritage Oaks team - their dedication and compassion make all the difference!
My Mom moved to Heritage Oaks at the end of June 2025. Placing my mom, in a Memory Care Community was one of the most difficult emotional processes that I have experienced. Knowing your loved one will be safe and cared for helps through this transition. Heritage Oaks has done much more than that. Deana, Clinical Manager of Memory Care continues to go above and beyond in the ways she communicates how my mom is doing, whether it to be to communicate joyous moments or struggling moments. The staff is kind, nurturing and patient. Every resident is addressed by their name, and it is clear how well the staff knows their residents. No Memory Care facility, in my opinion, will ever be perfect and without flaws or issues. However, each time there was an issue that I brought to Deana’s attention or general management’s attention, our issues were taken seriously, and staff followed through to resolve or address the issues. My Mom seems to enjoy the food, and she certainly participates and enjoys the activities and entertainment, which is more frequent, than I had expected. The Memory Care residents join the residents in Assisted Living to participate in the activities, live entertainment and parties that are offered. I am grateful my mom is safe, enjoying the activities, and making positive connections with members (staff and residents) in this community. An added positive note is, Heritage Oaks is a welcoming community that encourages visiting when convenient for your schedule.
he facilities are excellent and the staff seems to do a good job. We have been happy with it!
My husband is in the memory care side of the facility. I have been so impressed by the level of care and understanding the staff exhibits. They are all so compassionate and understanding with all of the people living there. It gives me a level of comfort when you desperately need it .
The facility was always clean, employees always accommodating. My father was very happy there. They kept him clean, administered his needed medications on time. I highly recommend Heritage Oaks I already have recommended it to several people.
It's a safe place for elderly people and parents. Don't love it initially but they get to where they understand they need it.
When my mom got to the point where she needed professional assistance, we found Heritage Oaks. From the moment Deana came out to assess mom until now, we know we made the right decision. Deana is amazing. Full of love and energy for the residents. The nurses and staff know all the residents and treat them with love and respect. I couldn't ask for more.
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My aunt Sharon is currently there, and has been off and on for close to a year. Deana Hager is the LPN, but she is so much more. She is like part of our family. So caring and so knowledgeable. She wears her heart on her sleeve and truly cares. She goes above and beyond for the residents. The world needs more people like Deana. The heritage staff interacts with the residents in a way that is truly amazing to see. I woukd recommend Heritage to anyone who is trying to make a transition to memory care for their loved one.
My Mother lived in an assisted living facility until they along with my wife and I were not able to meet her needs. After researching memory care units we selected Heritage Oaks in Englewood. So far we have been extremely happy with the care and attention my Mother receives. The staff is friendly and efficient, especially the director , whom we can contact at any time with our concerns, which is taken care of in a timely manner. The activities director , nurses and cna's are great. They keep Mom busy with plenty of daytime activities. They also have a nice hair salon for folks to get their hair done. The food is very tasty with choices of meals. Overall , we would recommend this facility for the care of your LOVED ONES.
Thank you to the memory care staff who care & love their residents and also support the families of the residents. That the staff cares so much, that they want to learn how to help the residents they are with daily speaks volumes.
My mother is a resident in Memory Care and I am thrilled with her care and the compassion she receives from the staff and Manager. They are attentive, willing to accommodate her needs, supportive, very loving to Mom, and follow up on any specific requests. They are open minded to feedback to improve any services/suggestions. Deana(Manager), Crystal, Alana, Patrick, Vickie, Janice, Franz, physical therapy, the Administrator, Ron, the receptionists, and the entire team know Mom by name and hug and give her so much affection. I am most grateful for the love given my Mother by the entire Heritage Oaks team. Thank you very much.
My Mother has been living at Heritage Oaks for six months in the memory care unit. She lived in an assisted living before that. It got to the point where we and the staff could not fulfill all her needs. We now have peace of mind that she is taken well care of. We do not have to worry 24 - 7 about if she is ok. The staff goes beyond what we expected, especially the Memory Care Director. We have never had any of our needs for my Mother not taken care of in a timely manner. The food is very tasty and the activities directors in the memory care and assisted living area are just great. My wife and I wish we would have moved my Mother there sooner. Our hats go off for the services they provide. It takes SPECIAL PEOPLE TO DO THE JOBS THEY DO.
Heritage Oaks turned out to be a wonderful decision. My stepmother passed in April of 2023 (she would have loved this place) Unfortunately she didn’t get to see it. My father was finally accepted in August of 23 and at that time he was able to care for himself and his 3 cats. (That’s one of the main reasons I chose that for him so he didn’t have to separate from his fur babies) The place has so many amenities for the residents, in fact I’ll probably make my reservations sometime in the future when it’s my time. By November 23 my dad needed to go into Memory Care. My Uncle, dad’s brother also had Alzheimer’s/ Dementia and it ended up being his cause of death just like my dad who passed 12/30/24. I guess I’m just waiting my turn… LOL The memory care unit was a positive place. It didn’t take him too long before he got used to it. His failing memory had made Up some marvellous adventures that he took while there… his trip to China town New York City ( that was my favorite) plus so many others. The folks there were nice enough to let my dad keep one of his cats. We found a great home for the two boys and old Chloe was a good companion for my dad right up to the end. The staff in the memory care were wonderful. They were so very thoughtful and have tons of patience… God Bless them 🙏🏻 Deana the Memory Care Director is one of the nicest person you’ll ever meet and has a heart of gold. She really enjoyed listening to my dad and his life stories of owning a play house theater in Boston. (The Lyric Stage) Recently I was cleaning out his things over there and I found some Christmas and birthday cards the staff gave to him. I’m actually gonna miss going over there every couple days to see my dad and Chloe and of course the beautiful folks who care for the family over there. The folks living there kinda become family to one another. I’m so glad I found H.O. Of Englewood. They are aces in my book.
Both my parents moved in to assisted living there 3 yrs ago. They were very happy there and enjoyed the staff and other residents and the various activities for all. In July of 2024, I had to move them into Memory Care and was pleasantly surprised at how above and beyond the staff there did to make their transition positive! Our family loves this place; they are our eyes and ears from a far, as none of their children live in FL. They keep us informed and take our calls whenever there is a need or concern. You will not go wrong placing your loved one(s) here.
Heritage Oaks is a diamond in the rough! Hands down the nicest people. Such respect and love for their residents. I have not met one rude employee. They care so much for my inalws. We are far from them and know with them here they are safe, well fed and well cared for.
We moved my dad into Heritage Oaks a little over three years ago. At the time, he was welcomed with open arms, and in short time he acclimated to his new environment and enjoyed being with other residents and the staff. He loves the food and attention he gets, and he especially enjoys the music and activities they provide. Dementia is difficult to deal with, but Deana and the staff treat him with respect and kindness. Most of the time he thinks he has a job there and is so content to “be at work!” Living far away from him, I know I don’t have to worry about his well being. I highly recommend Heritage Oaks Memory Care to anyone who needs a loving, caring place for their family member with dementia.
The staff at Heritage Oaks deserves commendation medals for the caring way that they handle the many challenges posed by the residents in memory care. Day after day, the activity directors are dedicated to providing a stimulating environment. Deana Hager , the memory care coordinator is a treasure! They've all become family to both my resident husband and myself.
I selected Heritage Oaks Memory Care facility for my mom and glad I did. Dee and her staff have been outstanding with care, cleanings, meals, activities, and communications to keep me updated with mom. One can't expect 100% within a memory care facility. But this place does their best. I will highly recommend Heritage Oaks to care for your elderly folks 😀
My mother has been a resident in Memory Care for 2 years. I have never had a worry or concern about her safety or care. One of the reasons I chose Heritage Oaks was because of the activities and the way the staff did their best to involve every resident in some fashion in the activity, and they continue to do so even with staff changes and resident changes. Obviously in 2 years there have been staff changes. I visit my mother every other day and can say from personal experience that the current staff, from the top to the bottom, care about the residents (both in Memory Care and Assisted Living), do their best to always smile, engage with residents, work hard and are concerned about the cleanliness, health and welfare of all those under their care.
My mom is a resident here in the memory care housing and I am so grateful to have found Heritage Oaks. I moved her from a facility in CT to here over 6 months ago because I was that impressed. The staff has welcomed her and pays attention to all her needs. The team here engages with residents and provides a level of care and warmth she so deserves. I know she is safe and she is happier and more settled than she has been in years. I love the team here and would highly recommend Heritage Oaks to anyone considering them. Alzheimer’s sucks but Heritage Oaks has provided a level of dignity and respect that has allowed my mom to live her best life under the circumstances.
My husband is a current resident at Heritage Oaks in memory care. It was recommended to me by 3 people who had loved ones there. I cant say enough on how pleased I am with his care. He's dementia causes him to get set in certain routines and he won't change. They make him his favorite lunch of grill cheese and tomato soup everyday, as it's his request, even tho everyone else is having a different meal. They added a special channel to the TV so he could watch over and over and over his favorite show. As a retired nurse I notice the treatment of all the residents not just my husband. Others are always clean, clean clothes, and the staff is always sitting or interacting with them. The decision to place a loved one in a memory facility is very difficult. Knowing they are getting such good care helps with those emotions of making this decision. I would recommend Heritage oaks to anyone and I have recommend to many people.