The Residence at Whitehall Reviews
What’s the day-to-day lifestyle really like? How is the food? Will my loved one feel at home and get the care they need?
Hear directly from residents and their families through personal reviews. We’re grateful for everyone who takes the time to share their thoughts.
Reviews
Friendly staff, attentive, great room options, good menu, and excellent amenities.
Of the 6 places I visited, this was the best; by far. We knew this was it on the spot. Everything made our experience positive. The place is new, clean, well laid out, t he people where friendly and attentive. The environment was warm and nice; kind of like a good hotel. And it was reasonably priced, by comparison, and conveniently located.
Very responsive management team. Friendly atmosphere. Great facilities, good menu. Nice spacious corridors.
I can't say enough how happy I am while moving my 91 yr old mom to this great place. Lead staff went out of there way to assist with any and all inquiries. The maintenance staff made the place feel like 'home' as they hung her photos, paintings, and wall mounted her TV. She maintained a 3 story townhouse on her own after my dad passed and it was just too much maintenance. Now she has 3 full meals a day, snacks n drinks all day and the residents have been welcoming. After being alone for 1.5 years she is enjoying the socializing and company. Very happy with this choice and highly recommend it for anyone considering independent living in a basically all inclusive environment. Heck..me and my BFF may sell our homes and move into a 2br unit.. the place even has a bar and happy hour and the food on daily menu is excellent. Well worth a look. We did have to wait a while for a studio unit but well worth it. Thank you for making this big transition easier
The executive director and sales director were very forthcoming and informative. They answered all of our questions and volunteered information we didn't know we should ask. They have been supportive and accommodating all along. The head nurse is on top of things. She has been a good coach letting us know what physical requirements my father would have to satisfy in order to move in. So far, a very good experience.
Excellent experience. Advice about defining my needs allowed me to make an informed decision. I would recommend you without reservation
Wendy in the sales office was fantastic to work with when searching for a the right assisted living for my mother. We had some issues with the rehab facility my mom was at previously but Wendy went there to deal with the issues and meet my mom. Wendy worked well with me on budgets and getting the right fitting placement for her. Once my mom got to TR@W I had not seen her smile so much in the nearly 5 years since my dad passed. Each staff member spent time with her personally to make her feel at home. The other residents were extremely welcoming. Unfortunately she passed after only a month, but it was well worth it.
Although I am a resident I haven't moved in yet. I have so many questions about the Residence and am always calling Wendy Bryner (Sales Diredtor) for the answers. Wendy is kind, patient, and knowldegeable about the Residence. Her demeanor is such that I know that I made the correct decision when chosing The Resiidence at Whitehall to be my new home!
Residence of Whitehall has been a positive experience for our family for the last 6 years. Our family member that lives in the Residence has been cared for and support with care and affection. Would recommend.
The facility is beautiful. The food is delicious. They have a gym and library that my mom enjoys. My dad liked the pub and fellowship there. They provide transportation to stores and doctors. They have lots of extracurricular activities. My mom likes her new apt with a patio.
Very responsive and accommodating staff members. Yes, we would recommend this community to other families based on the experience so far.
My mom has been at the Residence at Whitehall for a little over a month now, and all I can say is, She Absolutely Loves living there!! Everyone is so friendly. I have even met a few people and they all talk to me. My mom feels at Home and has even said, "I feel like I've lived here for years!" She has made so many friends already. And the Staff, very nice people, easy to talk to and always there if I have a question. Thank you Residence at Whitehall for welcoming my mom and making her move a great experience.
My mom has lived in both "Personal Care" (i.e. assisted living) and Independent Living here. The apartments are spacious. Most of the apartments on the first floor (independent living) even have patios. The hallways are bright and wide; in touring some other communities, this was not the case. They have a covered driveway in front of the main door which is nice when picking up or dropping off a resident in inclement weather. There is plenty of parking overall though you may have to walk if you don't get one of the spots on the main door side of the building. They have a sign-in/out system for residents and guests as well as call buttons on a necklace for residents, even in Independent Living. There are also emergency pull cords in the bathrooms. There are free laundry rooms on each of the 3 Independent Living floors; laundry is included in Personal Care. The main dining room is pretty large and serves 3 meals a day. There is a bistro that has snacks, cereal, and some leftovers. They have a "bar" area where they have Happy Hours on Friday afternoon. There's also a popcorn machine, a fresh fruit flavored water dispenser, and pool table on the main entrance level (which is actually the 2nd floor); it tends to be a hang out area for a lot of people. A lot of the staff have been working there for several years. They know the residents by name and take time to learn about them. My mom was an art teacher and after learning that, they added an art class as one of the activities. Speaking of activities, they offer several things daily. There is also a nice library on the 4th floor (Personal Care) that any resident can use. It has a TON of puzzles which is something my mom likes to do. There are about 100 residents between the 4 floors. The average age of the residents is probably 85 though there are a number of younger residents. Unlike at a lot of retirement communities, I feel like there are more men here than in many places but it is still primarily female residents. Overall, I have been very pleased with the Residence at Whitehall and trust that they will continue to take good care of my mother. I would recommend that if you are looking for a community for your loved one, you should definitely check them out. :)
My mom has lived at the Residence at Whitehall in both personal care (assisted living) and independent living. The accommodations are very nice with big apartments and the building is well appointed. The management is attentive. Front Desk staff is very friendly and helpful. The nursing staff up in personal care was tremendous. They plan some really nice special events. Lack of green space is a factor, but they do have a lovely back porch that has a nice sitting area and view. I think they do a very good job looking after my mom. It's clean, safe, and I think a nice place for her to be at this stage in her life.
I am a friend or relative of a current/past resident A friend from church lives at The Residence at Whitehall. Her room is beautiful. She is given three meals a day. She has her puppy there. They clean every so often. I'm not sure how often, but she says they come in and clean. She doesn't complain about the staff. The people I met all said hello; they're friendly. They have some activities. They have bingo and a few trips. She is very satisfied. My friend does not complain about the food. She said it was okay. The cost of living there was very expensive. She had to move from a two-bedroom to a one-bedroom because she couldn't afford it anymore. They raised the rates quite a bit.
I visited this facility We toured The Residence at Whitehall. They were very nice, but they were above what we could afford. They showed us the studio apartment, which would have been too small for us. We saw the common areas like the lobby, the dining areas, and the craft rooms. They were well-maintained.
I'd recommend to others. She is very happy there but gets frustrated over the annual cost increases. My Mom tries to see the good in every situation and does not complain about any drawbacks. Mom preferred the interior look of the Residence and size of apartments and hallways vs. other facilities.
I visited this facility We toured The Residence at Whitehall. The community was very nice and very clean. The rooms were very nice, very clean, and well-kept. The staff was very good. The dining area was good.
What a fantastic community! From the directors to the front desk, every stakeholder at The Residence of Whitehall was amiable, professional, and polite. The residents were seemed equally as pleasant. Looks like a great place to spend time with loved ones.
I would recommend this facility to family or friends. Everything is a little better than I expected. Food is good quality, menu varies and they recently started an always available menu which has a large variety that we can order from in addition to the regular menu. Staff is great. Transportation to local stores twice a week, 2 days for Doctors appointments, one day to different restaurants and the Rivers Casino. In house non-denominational church and transportation to local Catholic Church on Sunday. Rapid response for maintenance requests.
The staff is very friendly and knowledgeable. They communicate appropriately with family, no matter the time of day. We had a family holiday meal catered at the facility and the food was terrific! We will do it again. My brother has met many people he kn there and has also made some new friends. I would recommend The Residence, though the price went up considerably in less than a year.